You Asked, We Answer: Recent Questions From Our Official NYC Information Centers and Kiosks

Plan Your Trip

by staff, 11/09/2011

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Here in the City, we have Official NYC Information Centers and Kiosks filled with staff and resources to help visitors get the most from their stay. Each week, visitors to these centers and kiosks ask our staff all sorts of questions about New York City. Here is a selection of recent questions, along with the answers.

How can I get passes to the 9/11 Memorial?
Admission to the 9/11 Memorial is free but requires the reservation of a visitor pass. If you're planning a visit several weeks or months in advance, your best option is to make reservations online at

Sometimes, however, due to cancellations, a number of same-day passes become available. Visit our Official NYC Information Kiosk in City Hall Park, the 9/11 Memorial Preview Site and the New York Water Taxi ticket booth at South Street Seaport to check for availability. Such passes are not guaranteed daily, though, and, when available, they often go quickly. We recommend getting there early, as passes are distributed on a first-come, first-served basis and there is a limit of four per person.

If I pay for admission to The Metropolitan Museum of Art, does that give me access to The Cloisters?
Yes, it does. The Cloisters, a museum and collection of gardens devoted to the art and architecture of medieval Europe, is a branch of The Metropolitan Museum of Art (which many New Yorkers simply call "the Met"). As such, same-day admission to The Cloisters is included with a Met ticket—and vice versa.

It's worth noting that The Museum of Modern Art (MoMA) in Manhattan and its affiliate, MoMA PS1 in Queens, have a similar arrangement. Simply present your MoMA ticket at MoMA PS1 within 30 days of the ticket date and get free admission to MoMA PS1. This offer is not valid during MoMA PS1's summer Warm Up series and some MoMA PS1 events or benefits. Also note that a MoMA PS1 ticket will not get you into MoMA.

What's the best day to see The Museum of Modern Art?
We think that any day is the best day to visit The Museum of Modern Art—except Tuesdays, of course, when it's closed. If you're looking to save some money when visiting, however, try going on Target Free Friday Nights, held every Friday from 4 to 8pm (admission ends at 7:30pm). Admission is free and includes access to all museum galleries, exhibitions and films. Target Free Friday Nights tickets are available at the museum on Fridays starting at 4pm and are not available in advance. Like many other times when things are free in NYC, it does get crowded, so be sure to arrive early. (Eager museumgoers line up for Target Free Friday Nights admission long before 4pm.) For more free events, see our weekly article "Free in NYC."

What hotels are near the Macy's Thanksgiving Day Parade route?
If you want to be among the crowds braving the cold to view the Macy's Thanksgiving Day Parade but don't want to wake up early or navigate holiday-morning transportation, stay at one of these nearby hotels and let the parade come to you. If you'd rather enjoy the whole shebang with a bird's-eye view (not to mention cozy and warm surroundings), ask for a room facing the parade—preferably not too high up, unless you pack binoculars.

DoubleTree Suites by Hilton New York City – Times Square
Mandarin Oriental, New York
The Manhattan at Times Square Hotel
Michelangelo Hotel
New York Marriott Marquis
Park Central New York
Renaissance New York Hotel Times Square
Residence Inn Times Square
Sheraton New York Hotel & Towers
Trump International Hotel & Tower
W New York – Times Square
Wellington Hotel

The 85th-annual parade begins at 9am at Central Park West and West 77th Street and proceeds south on Central Park West. It then turns east onto Central Park South. At Seventh Avenue, the parade turns south and marches to West 42nd Street, on which it travels east to Sixth Avenue. It turns south onto Sixth Avenue and proceeds to West 34th Street. Here, the parade turns west, ending at the Macy's flagship store at Seventh Avenue and West 34th Street. (Visit for official information.)

Are Circle Line cruises available year-round?
There are actually two cruise companies with similar names: Circle Line Sightseeing Cruises and Circle Line Downtown.

Circle Line Sightseeing Cruises, which operates from Pier 83 on the Hudson River at the end of West 42nd Street, offers a variety of cruises year-round, though there is a reduced schedule in winter (see for details).

Circle Line Downtown offers a leisurely one-hour harbor cruise aboard the Zephyr from April through December, as well as a thrilling speedboat ride on the Shark from May through mid-September. Find both boats' schedules at

Is the Roosevelt Island Tramway running?
While the Roosevelt Island Tramway was closed for an overhaul during much of 2010, it is now running smoothly and offers an amazing and one-of-a-kind way to see Manhattan's eastern skyline. Riders may board the tram using a MetroCard, the same card used in the City's transportation system.

Visitors to Roosevelt Island are afforded stunning views of Manhattan and the East River's maritime traffic from the island's Western Promenade. Blackwell House, a 1796 farmhouse, serves as a community center. At the southern tip of the island is Southpoint Park, site of a proposed memorial to Franklin D. Roosevelt, while nearby is the "Renwick Ruin," what's left of an 1856 smallpox hospital, as well as the Strecker Memorial Laboratory (1892). The Octagon Tower (1834) was once part of a lunatic asylum chronicled by Nellie Bly and Charles Dickens, and The Chapel of the Good Shepherd (1889), now the Church of the Good Shepherd, engages island residents. In a park at the northern end of the island stands the Blackwell Island Lighthouse (1872).

related venues/(8)

  1. 1
    9/11 Memorial & Museum
    World Trade Center (museum: 180 Greenwich St.)
    Manhattan – Financial District
    NY 10007
  2. 2
    The Met Cloisters
    Fort Tryon Park, 99 Margaret Corbin Dr.
    Manhattan – Washington Heights
    NY 10040
  3. 3
    The Met
    Fifth Ave. at 82nd St.
    Manhattan – Upper East Side
    NY 10028
  1. 4
    The Museum of Modern Art - MoMA
    11 W. 53rd St.
    Manhattan – Midtown West
    NY 10019
  2. 5
    MoMA PS1
    22-25 Jackson Ave.
    Queens – Long Island City
    NY 11101
  3. 6
    Circle Line Sightseeing Cruises
    Pier 83, W. 42nd St. and the Hudson River
    Manhattan – Hell's Kitchen
    NY 10036
  1. 7
    Circle Line Downtown
    Pier 16 at S. St. Seaport
    Manhattan – Financial District
    NY 10038
  2. 8
    Roosevelt Island
    591 Main St.
    Roosevelt Island – Roosevelt Island
    NY 10044

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