nyc responds to international travel delays

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The volcanic ash blanketing parts of western and northern Europe has resulted in flight cancellations for numerous visitors going abroad from New York City. To help stranded travelers make the most of their extended stay, has gathered an array of resources to make your extra days in the City as comfortable, pleasant and wallet-friendly as possible. The guide includes airline contact numbers, transportation options, and special discounts at local hotels, as well as information on affordable dining, free museum admission and all the other essential information you need to plan and enjoy the rest of your time in NYC. The guide is also available at all Official NYC Information Centers and as a downloadable PDF. For up-to-date information on events around the City this week, see our roundup of the best free things to do, and visit our full calendar of events.

Contact the Airlines
John F. Kennedy International Airport
Newark International
LaGuardia Airport

Book a Hotel Room
The following hotels are offering 15% discounts to stranded travelers. The hotel discounts are based on availability, and it is recommended that impacted visitors call the hotel directly to book. The reservation code for the discount is VOLCANO, unless otherwise specified.
3 West Club (212-582-5454)
Ace Hotel New York (212-679-2222)
Andaz Wall Street (800-233-1234; Code: NYCAW)
The Beekman Tower Hotel (866-298-4606; Code: NYC & CO)
Candlewood Suites Times Square (212-967-2254)
The Carlton on Madison Avenue (212-532-4100; Code: PROVOL)
Clarion Hotel at LaGuardia Airport (718-335-1200)
Comfort Inn Manhattan(212-947-0200)
Days Hotel Broadway (212-866-6400)
Econo Lodge Times Square (212-246-1991; Code: LSPCL2)
Hampton Inn Manhattan/Chelsea (212-414-1000)
Hampton Inn Manhattan/Soho Village (212-226-6288)
Hampton Inn Manhattan/Times Square South (212-967-2344)
Hilton Garden Inn New York City/Tribeca (212-966-4091)
Holiday Inn Express Times Square(212-239-1222)
Holiday Inn Manhattan View – Long Island City (800-315-2621)
Hotel 373 Fifth Avenue (212-213-3388)
Hotel Grand Union (212-683-5890)
Hotel Le Jolie (718-625-2100)
Hotel Wales (212-876-6000)
Hotel Wolcott (212-268-2900)
Hudson New York (212-554-6000)
InterContinental New York Barclay (212-755-5900)
Lucerne Hotel (800-492-8122 or 212-875-1000)
Millennium Broadway Hotel New York (212-768-4400)
The New York Helmsley Hotel (800-221-4982 or 212-490-8909)
The New Yorker Hotel (212-971-0101)
Nu Hotel Brooklyn (718-852-8585)
Omni Berkshire Place Hotel (212-753-5800)
Paramount Hotel New York (212-764-5500)
The Plaza Hotel (888-850-0909)
Radio City Apartments (212-730-0728; Code: NYCVOL)
Skyline Hotel (800-433-1982; Code: NYCGO PROMO)
The Strand (212-448-1024)
The St. Regis New York (212-350-7199)
The Surrey (212-288-3700)
Tribeca Grand Hotel (877-519-6600)
Washington Jefferson Hotel (888-567-7550)
Wellington Hotel (800-652-1212 or 212-247-3900 x500)
Wingate by Wyndham Manhattan Midtown (212-967-7500)
Wyndham Garden Hotel Times Square South (212-542-8990)

Find Transportation
The following airport shuttles are offering a 15% discount on airport transfers.
New York Airport Service (Code: 10792)
Go Airlink Shuttle (Code: 10792)
Super Shuttle New York (Code: GLFH6)
More information about getting to and from NYC airports

Free Museum Admission
Through Friday, April 23, the following museums and cultural institutions are offering free admission to travelers presenting a transatlantic airline ticket dated April 14–23.
American Museum of Natural History
Brooklyn Children's Museum
Brooklyn Museum
Children's Museum of Manhattan
The Drawing Center (open Friday only)
El Museo del Barrio
FDNY Fire Zone (free admission to fire safety presentation)
Green-Wood Cemetery (free admission to Wednesday afternoon trolley tour)
Historic Richmond Town
International Center of Photography
Merchant's House Museum
The Metropolitan Museum of Art
The Morgan Library & Museum
Museum of Jewish Heritage – A Living Memorial to the Holocaust
Museum of the City of New York
Museum of the Moving Image
National Museum of the American Indian
New Museum
The New York Botanical Garden
New York City Police Museum
New York Hall of Science
New York Transit Museum
The Noguchi Museum
Queens Museum of Art
Rubin Museum of Art
Solomon R. Guggenheim Museum
Sony Wonder Technology Lab
South Street Seaport Museum
Staten Island Children's Museum
Staten Island Museum
The Studio Museum in Harlem
Tibet House
Wave Hill

Free Performances
BAM (Brooklyn Academy of Music)
Complimentary tickets are available for the Donmar Warehouse production of Creditors, directed by Alan Rickman, for performances held from April 21 to 25. Twenty tickets will be set aside for each performance and will be distributed on a first-come, first-served basis on the day of the show at the BAM Harvey Theater box office beginning 90 minutes before showtime. Please present an airline ticket to the affected area of Europe dated between April 14 and 25. One ticket per person. Please check for times and directions.

David Rubenstein Atrium at Lincoln Center
Jen Shyu will perform in a free jazz concert sponsored by Target on April 22 at 8:30pm.

Fourth Arts Block
Complimentary tickets are available to the member theater shows listed below. Please present an airline ticket to the affected area of Europe dated between April 14 and 25. One ticket per person. For more information, visit the East Village Visitors Center, 61 E. 4th St., or call 212-228-4670. Tickets are subject to availability.

Gin & "It"
Performance Space 122
150 First Ave.
April 24–May 5, 8pm
Note: On April 29, there will be a post-show party.

HorseTrade Theater Group
94 St. Marks Place
April 22–24, 8pm

La MaMa E.T.C.
The Annex/Ellen Stewart Theatre
66-68 E. 4th St.
April 22–May 2, 7:30pm or 2:30pm

Scythian Stones
La MaMa E.T.C.
First Floor Theatre
74A E. 4th St.
April 22–May 2, 8pm or 2:30pm

Post Modern Living
La MaMa E.T.C.
The Club
74A E. 4th St.
April 23–May 2,10pm or 5:30pm

Discounted Tours and Attractions
Through Friday, April 23, the following tours and attractions are offering discounted admission to travelers presenting a transatlantic airline ticket dated April 14–23.
Circle Line Sightseeing Cruises (50% off)
Madame Tussauds New York (buy one, get one free; Code: 127)
Ripley's Believe It or Not! Times Square (50% off any Ultimate Adventurer Package through Friday)
Top of the Rock Observation Deck (two-for-one admission; offer valid through April 23 for international and domestic consumers who can provide proof of cancelled flights)

Other Offers
CityPass, Inc.
For travelers stranded due to the Icelandic volcano's disruption of air service, New York CityPass, in cooperation with its partner attractions, is waiving the standard nine-day validity period for its ticket booklets. Until the ash cloud dissipates and air travel returns to normal, stranded travelers should identify themselves at the participating attractions when purchasing and/or using their New York CityPass. The attraction's staff will mark the booklet, indicating that the validity period has been waived. New York CityPass booklets include admission tickets to the Empire State Building, The Museum of Modern Art (MoMA), The Metropolitan Museum of Art, American Museum of Natural History, the Statue of Liberty and Ellis Island or a Circle Line Sightseeing Cruise, and the Solomon R. Guggenheim Museum or Top of the Rock Observation Deck. For more information, visit

Official NYC Information Centers
Visit our state-of-the-art Information Center in Midtown—or one of our other centers around the City—for a free Official Visitor Guide and essential information about NYC, as well as special offers for stranded visitors.

Affordable Dining in New York City
New York Eats
Noodling Around: Nine Tasty Asian Spots
Cheap Eats: Tasty Fare in Harlem
Eat Organic on the Cheap
Eat, Drink and Be Merry: NYC Happy Hours
Meals on Wheels: NYC Food Trucks
Must-See Chinatown: 12 Great Things to See and Do

Top Tours and Attractions
Must-See NYC
Must-See Arts and Culture
11 Top Tours

Essential Itineraries
New York City in One Day
Kid-Friendly NYC


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