NYC Broadway Week: Frequently Asked Questions


What does the 2-for-1 Ticket Offer entail?

With the Broadway Week 2-for-1 Ticket Offer, you get 50% off each ticket with a minimum of two tickets purchased.

Why can't I find seats?

If no seats are available, it's possible that the show has sold out at the offer rate. Please choose another date or check back at a later time to see if the show has released more discounted seats. Also check each show's terms and conditions to make sure you're not selecting a performance on a blacked-out date.

What is the Upgrade Option?

This 2-for-1 offer includes the option of upgraded seats. Upgraded seat options include those closer to the stage and/or with a better view than regularly priced seats. The price of these seats with this promotion is 50% off the original ticket price, plus $20.

Note: As the original ticket price varies per section, so will the 2-for-1 price. Upgraded tickets may be in a higher-priced section than regular tickets.

What are the pre-sale codes?

AARP (2-for-1 Ticket Offer and offer with Upgrade Option): check your AARP mailer/email communications.

What are the general ticket sales codes?

2-for-1 tickets: BWAYWK
2-for1 tickets with Upgrade Option: BWAYUP

Where do I enter my code for general ticket sales?

Telecharge: Once you select the 2-for-1 Ticket Offer or the Upgrade Offer, you will be taken to the show’s offer page. Enter your preferences and click NEXT to choose your seats from the interactive map. Offer seats are displayed in orange and regular-price seats in blue. You may also visit and enter your code.

Ticketmaster: On the ticket purchase page, enter the code in the offer code box above the interactive seat map. Once the code is entered, the map will show you the seats that are available for the 2-for-1 offer in dark blue.

Roundabout: The code will be automatically entered when you click the link; if not, enter it in the Promotional Code box. Choose a performance date and time, then a section. When you hover your cursor over a seat, you will have the option of purchasing tickets at regular price or with the 2-for-1 offer.

Contacting NYC Broadway Week Ticketing Services

If you are having problems purchasing your tickets online, please call the appropriate number below:

  Telecharge Customer Service: (800) 447-7400 (9am-9pm EST)
  Ticketmaster Customer Service: 877-250-2929
  Disney Customer Service: 866-870-2717
  Roundabout Theatre Customer Service: 212-719-1300