NYC - The Official Guide

General Information

by Staff

Phone Numbers
  • Emergencies (police, fire or ambulance): 911
• NYC government agencies (non-emergency): 311 or 212-NEW-YORK (639-9675)
• Directory assistance: 411
• Multilingual visitor information counselors: 212-484-1222
• Printed NYC literature: 800-NYC-VISIT (692-84748) or 212-397-8222

New York City’s time zone is five hours behind Greenwich Mean Time (GMT). The City observes daylight savings time March through November; during those months, New York is four hours behind GMT.

The legal drinking age in New York City is 21 years old. Visitors must present valid ID to purchase or drink alcohol.

Throughout New York City, smoking is prohibited in all public areas including subway stations, taxis, restaurants and bars. Cigar smoking is allowed at cigar bars that register with the City.

Special Service Needs
The City’s 24-hour public transportation system is accessible for passengers with hearing, visual and mobility impairments. Subways have automated voices indicating the next stop, and all buses and select subway stations are wheelchair accessible. For more information in English, go to

Also, many attractions, museums and Broadway theaters offer services for hearing or visually impaired guests and are fully wheelchair accessible or offer physical-assist mobile seats.



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