NYC - The Official Guide

NYC Broadway Week: Frequently Asked Questions


What does the 2-for-1 ticket offer entail?

With the NYC Broadway Week 2-for-1 ticket offer, you get 50% off each ticket with a minimum of two tickets purchased. Rather than one free ticket for every full-price ticket, all tickets will be issued at 50% off their original price (plus applicable taxes and fees). Your shopping cart will show the exact number of tickets you will receive.

Why can't I find seats?

If no seats are available, it’s possible that the show has sold out at the offer rate. Please choose another date or check back at a later time to see if the show has released more discounted seats. Also check each show’s terms and conditions to make sure you’re not selecting a performance on a blacked-out date.

What are the general ticket sales codes?

2-for-1 tickets: BWAYWK
2-for-1 tickets with Upgrade Option: BWAYUP

Where do I enter my code for general ticket sales?

Telecharge: Once you select the 2-for-1 ticket offer or the upgrade offer, you will be taken to the show’s offer page, where your code will already be applied. Enter your preferences and click NEXT to choose your seats. NYC Broadway Week seats are displayed on the seating chart in orange and regularly priced seats in blue. You may also visit and enter a code.

Ticketmaster: On the ticket purchase page, enter the code in the offer code box above the interactive seat map. Once the code is entered, the map will show you the seats that are available for the 2-for-1 offer in dark blue. The offer details and cost per ticket are displayed on the right.

Seatgeek: Once you select the 2-for-1 ticket offer or the upgrade offer, you will be taken to the show’s performer page where your code will already be applied. Select your performance to choose your seats.

How do I contact NYC Broadway Week ticketing services?

If you are having problems purchasing your tickets online, please call the appropriate number below:

    Telecharge Customer Service: (800) 447-7400
    Ticketmaster Customer Service: (877) 250-2929
    Seatgeek Customer Service: (888) 985-9421
    Disney Customer Service: (866) 870-2717
    Lyric Theatre Customer Service: (855) 551-9777

What happens if my show is canceled?

If your show has been canceled due to Covid-19 or other circumstances, please check with your original point of purchase for a refund.

What happens if I can't attend my performance?

If you are unable to attend your performance, please contact your original point of purchase. Each show or ticketing partner currently has its own policies regarding cancellations.

Where can I find my original point of purchase?

Here are some of the authorized primary sales channels you may have used to purchase your ticket.


  • Aladdin
  • The Lion King
  • MJ
  • Tina
  • Wicked

Jujamcyn / Seatgeek

  • American Utopia
  • The Book of Mormon
  • Hadestown
  • Moulin Rouge

Shubert/Telecharge: Can exchange an order up to 3x and refund once per show per month.

  • Chicago
  • Come From Away
  • Company
  • Dear Evan Hansen
  • Girl From the North Country
  • The Phantom of the Opera
  • Skeleton Crew
  • To Kill a Mockingbird

The Lyric:

  • Harry Potter and the Cursed Child

Do I need to be vaccinated to attend a Broadway performance?

Broadway theaters in New York City announced that they will require vaccinations for audience members, as well as performers, backstage crew and staff, for all performances through April 2022. Any FDA- or WHO-approved vaccine applies. For international travelers, mixed doses, meaning a combination of an FDA- or WHO-approved vaccines, are acceptable. Masks are also required for audiences inside theaters, except while eating or drinking in designated locations.

Children under 12, when accompanied by a fully vaccinated adult, may enter the theater as long as they can produce one of the following:

• Proof of at least one dose of an FDA- or WHO-approved vaccine at least 14 days before the performance date. As of January 29, 2022, children will need to provide proof of full vaccination.

Children under 5, when accompanied by a fully vaccinated adult, may enter the theater as long as they can produce one of the following:

• A negative Covid-19 PCR test performed by a medical provider within 72 hours of the performance start time
• A negative Covid-19 rapid antigen test taken within six hours of the performance start time

For more information, visit