NYC - The Official Guide

NYC Broadway Week: Frequently Asked Questions


How do I buy tickets for these shows?

Simply click on the ticket link for the participating show and enter BWAYWK as your promo code.

What does the 2-for-1 ticket offer entail?

With the NYC Broadway Week 2-for-1 ticket offer, you get 50% off each ticket with a minimum of two tickets purchased. Rather than one free ticket for every full-price ticket, all tickets will be issued at 50% off their original price (plus applicable taxes and fees). Your shopping cart will show the exact number of tickets you will receive.

Why can’t I find seats?

If no seats are available, it’s possible that the show has sold out at the offer rate. Please choose another date or check back at a later time to see if the show has released more discounted seats. Also check each show’s terms and conditions to make sure you’re not selecting a performance on a blacked-out date.

What are the general ticket sale codes?

2-for-1 tickets: BWAYWK
2-for-1 tickets with Upgrade Option: BWAYUP

Where do I enter my code for general ticket sales?

Telecharge: Once you select the 2-for-1 ticket offer or the upgrade offer, you will be taken to the show’s offer page, where your code will already be applied. Enter your preferences and click NEXT to choose your seats. NYC Broadway Week seats are displayed on the seating chart in orange and regularly priced seats in blue. You may also visit and enter a code.

Ticketmaster: On the ticket purchase page, enter the code in the offer code box above the interactive seat map. Once the code is entered, the map will show you the seats that are available for the 2-for-1 offer in dark blue. The offer details and cost per ticket are displayed on the right. Learn more at

Seatgeek: Once you select the 2-for-1 ticket offer or the upgrade offer, you will be taken to the show’s performer page where your code will already be applied. Select your performance to choose your seats.

How do I contact NYC Broadway Week ticketing services?

If you are having problems purchasing your tickets online, please call the appropriate number below:

    Telecharge Customer Service: (800) 447-7400
    Ticketmaster Customer Service: (877) 250-2929
    Seatgeek Customer Service: (888) 985-9421
    Disney Customer Service: (866) 870-2717
    Lyric Theatre Customer Service: (855) 551-9777

What happens if my show is canceled?

If your show has been canceled due, please check with your original point of purchase for a refund.

What happens if I can’t attend my performance?

If you are unable to attend your performance, please contact your original point of purchase. Each show or ticketing partner currently has its own policies regarding cancellations.

Where can I find my original point of purchase?

Here are some of the authorized primary sales channels you may have used to purchase your ticket.


  • Aladdin
  • Beetlejuice
  • The Lion King
  • MJ
  • Six
  • Wicked


  • The Book of Mormon
  • Funny Girl
  • Hadestown
  • Into the Woods
  • Moulin Rouge! The Musical

Shubert/Telecharge: Can exchange an order up to 3x and refund once per show per month.

  • A Strange Loop
  • Chicago
  • Come From Away
  • Cost of Living
  • The Kite Runner
  • The Phantom of the Opera
  • The Piano Lesson



  • 1776

Do I need to be vaccinated to attend a Broadway performance?

Broadway theaters in New York City have adopted a “mask optional” policy. However, audience members are still encouraged to wear masks in theaters.

For more information regarding safety protocols, contact the show's venue directly.