NYC - The Official Guide

NYC Broadway Week: Frequently Asked Questions


How do I buy tickets for these shows?

Simply click on the ticket link for the participating show and enter BWAYWK as your promo code.

What does the 2-for-1 ticket offer entail?

With the NYC Broadway Week 2-for-1 ticket offer, you get 50% off each ticket with a minimum of two tickets purchased. Rather than one free ticket for every full-price ticket, all tickets will be issued at 50% off their original price (plus applicable taxes and fees). Your shopping cart will show the exact number of tickets you will receive.

Why can’t I find seats?

If no seats are available, it’s possible that the show has sold out at the offer rate. Please choose another date or check back at a later time to see if the show has released more discounted seats. Also check each show’s terms and conditions to make sure you’re not selecting a performance on a blacked-out date.

What are the general ticket sale codes?

2-for-1 tickets: BWAYWK
2-for-1 tickets with Upgrade Option: BWAYUP

Where do I enter my code for general ticket sales?

ATG: On the ticket purchase page, enter the code in the offer code box within the ticket preferences menu on the left-hand side. Once the code is entered, a calendar will show you the dates that the 2-for-1 tickets are available for. After selecting the date of the show, the seating chart will show you what seats are available. 

Criterion: Once you select the 2-for-1 ticket offer or the upgrade offer, you will be taken to the show’s performance listing page where your code will already be applied. Select your performance to choose your seats. You may also visit, choose your production, and enter the code. 

Seatgeek: Once you select the 2-for-1 ticket offer or the upgrade offer, you will be taken to the show’s performer page where your code will already be applied. Select your performance to choose your seats. 

Telecharge: Once you select the 2-for-1 ticket offer or the upgrade offer, you will be taken to the show’s offer page, where your code will already be applied. Enter your preferences and click NEXT to choose your seats. NYC Broadway Week seats are displayed on the seating chart in orange and regularly priced seats in blue. You may also visit and enter a code. 

Ticketmaster: After selecting your desired show date and clicking “Find Tickets”, you’ll be directed to the show’s seating map. Towards the upper right-hand side, click the “Unlock” button and enter the code in the box. Once the code is entered, the map will highlight the seats that are available for the 2-for-1 offer in dark blue. The offer details and cost per ticket are displayed on the right. Learn more at

How do I contact NYC Broadway Week ticketing services?

If you are having problems purchasing your tickets online, please call the appropriate number below:

Criterion Customer Service: (833) 274-8497  
Disney Customer Service: (866) 870-2717
Lyric Theatre Customer Service: (855) 551-9777
Seatgeek Customer Service: (888) 985-9421    
Telecharge Customer Service: (800) 447-7400
Ticketmaster Customer Service: (877) 250-2929

What happens if my show is canceled?

If your show has been canceled due, please check with your original point of purchase for a refund.

What happens if I can’t attend my performance?

If you are unable to attend your performance, please contact your original point of purchase. Each show or ticketing partner currently has its own policies regarding cancellations.

Where can I find my original point of purchase?

Below you’ll find the primary sales channel associated with your show: 


  • Aladdin
  • Hamilton
  • The Lion King
  • MJ The Musical
  • Six
  • Wicked


  • The Book of Mormon
  • Hadestown
  • Funny Girl
  • Moulin Rouge! The Musical

Shubert/Telecharge: Can exchange an order up to 3x and refund once per show per month.

  • A Beautiful Noise
  • Almost Famous
  • Chicago
  • The Collaboration
  • Kimberly Akimbo
  • Leopoldstadt
  • Ohio State Murders
  • The Piano Lesson
  • Some Like It Hot
  • Take Me Out


  • Harry Potter and the Cursed Child

Criterion Ticketing:

  • & Juliet
  • Pictures from Home

Do I need to be vaccinated to attend a Broadway performance?

Broadway theaters in New York City have adopted a “mask optional” policy. However, audience members are still encouraged to wear masks in theatres.

For more information regarding safety and safety protocols, please visit


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